Open Rewards Program Shipping FAQ - Lulu's Body Jewelry

Free Shipping On Orders $39.99+ - US ONLY

0

Your Cart is Empty

Shipping FAQ

I tried/used the jewelry and it’s the incorrect size can I issue a refund or exchange?

Unfortunately we can and will not process a refund on items that were wrongly ordered or that have been used or tried. Please double check all information before checkout. Please read our return policy here.

I accidentally ordered the wrong size can I get a refund?

Unfortunately we can't process a refund on items that were wrongly ordered. Please double check all information before checkout. *If package is unopened you may return the package to us and exchange for the correct size, however you will be responsible to pay for shipping or any other fee's arising from this.

I gave the wrong shipping address whats the next step?

Unfortunately we won't be able to recover your order once we ship it out. Items returned from an incorrect address from the USPS are responsible to pay for shipping on correct address. We will not ship out orders once the appropriate postage has been paid to re-send out the order.

How long does shipping take for domestic orders?

All domestic orders take about 3-5 business day (not including weekends or holidays)  

How much does shipping cost for domestic orders?

USPS First Class Package - 3-5 business days (not including weekends or holidays)  - $3.50

USPS USPS Priority Mail - 2 business days (not including weekends or holidays)  - $7.50

(prices are subject to change without notice)

All orders will include  USPS Tracking ® 

Insurance is not included and is an additional fee

How long does shipping take for international orders?

All international orders take about 7-21 business day  (not including weekends or holidays)  

How much does shipping cost for international orders?

USPS First Class Package International -  7–21 business days  (not including weekends or holidays)  - $14.99

USPS Priority Mail International - 6-10 business days (not including weekends or holidays) - $34.99

USPS Priority Mail Express International - 3–5 business days  (not including weekends or holidays) -$45.99

(prices are subject to change without notice)

All orders will include  USPS Tracking ® 

Insurance is not included and is an additional fee

How long will it take to get my package?

All orders take generally 24-72 hours to process not including weekends. All orders placed after 4:00pm PST Friday will be processed and shipped out the following Monday.

What time do you ship out orders?

The cut of time for all orders is 4:00pm PST. All orders placed after the cut off time will be processed and shipped the following business day.

All orders are shipped out on Monday's, Wednesday's and Friday's at 4:00PM PST.

I haven’t received my package yet what do I do?

For shipping issues please contact your local USPS with your confirmation number your received in the email. We have no control of the actual shipment of your package, the logistics is taken care by the USPS. Our carriers DO NOT require a signature. If you are not home, the package will be left at your address. Lulu’s Body Jewelry & Piercing L.L.C  is not responsible for any damaged, lost or stolen packages.

I don’t have my package but tracking shows delivered.

Please check all places around your home that the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. We also suggest that you check with your neighbors or the others in your household to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building please check with the management office or receptionist. We also suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.

I received my package and items were damaged what can I do?

Lulu’s Body Jewelry & Piercing L.L.C  is not responsible for any damaged, lost or stolen packages and we will not be issue you a refund.

You can insure your orders with USPS during shipment to cover any lost, stolen or damaged orders. This is an additional fee however if you would like to have peace of mind  MAKE SURE TO INSURE YOUR PACKAGE while selecting shipping.You can also add a required signature to ensure more security on your orders this an additional fee as well by the USPS however it's another level of security that ensures that your package(s) won't be stolen and would require your signature before being dropped off.

My packaged arrived to me but I have to pay a customs or international fee?

Customers are responsible for paying any import taxes or fees for international orders. We're not responsible for any charges arising from such fee's.