When your order ships you will receive a confirmation email with a link to your tracking number. Orders usually ship within 24-48 hours and please keep in mind that the USPS tracking can also take up to 48 hours to update. If you never received a confirmation email, please contact us via email at Info@lulusbodyjewelry.com and our team will do their best to assist you.
Please keep in mind that during busy holiday seasons, if your package is marked as delivered but you have not received it, we suggest allowing it an additional 24-48 hours to see if the package will arrive. Also note that, carriers may have placed it in a safer location like inside your mailbox, or your porch, check with your neighbors as the carriers sometime may mix up the addresses. If the order was delivered to an apartment or office building, please check with the management office or receptionist.
We also suggest reaching out to your local post office for further details and see if the package is being held for pick up/rescheduled delivery.
Unfortunately, we won't be able to recover your order once it is shipped out. Send us an email at firstname.lastname@example.org with your order number and the correct address and we will update that information for you. Customers are responsible to pay for shipping if items are returned back to us from United States Postal Services (USPS). Packages will not be re-shipped until customers have re-paid the appropriate shipping costs.
If your package was declined, not picked up, or any fees have not been paid, USPS will return the package back to us. We will contact you via email, same day of receiving your package. You have 48hrs to contact us back regarding your order. If this time frame has passed you will then be ineligible for any refunds. If we have not contacted you regarding your package being sent back to us, this means that we have not received anything. You will be responsible for repaying any shipment costs for returned orders. You will also be ineligible to receive a refund for the shipments costs if you choose to receive a refund on your items.
You can email us with your questions or concerns regarding your orders at email@example.com. Please attach your name, order number and a picture of your item(s) within with your email. We are closed for all major U.S. Holidays as well as weekends so please take into account that your emails will be answered within 24-48 hours and orders will be processed one we resume back to operating hours.
If you did not receive a confirmation number after checkout via phone or email, then an order was not placed, or your order never went through. A transaction may appear as a pending charge (pre-authorization) for 7-10 business days before your bank or card provider verifies that the amount was never taken from our end, once verified they will remove that charge and credit back your account.
If you would like to cancel/edit your order please visit your order page found in your original confirmation email or visit: https://lulusbodyjewelry.com/account/login, in which you may also view your order status, cancel, edit, and reorder from the menu options.
If your order has already been processed, you will not be able to cancel/edit your order.
Sizes sold online are not meant for initial piercings. Therefore, you cannot get pierced with it at our piercing studio for safety purposes. If you choose to visit Lulu’s Body Piercing studio for a jewelry change you would need to bring the jewelry in its original form of package, unopened along with its packaging slip included with orders
Gift cards purchased online can only be applied towards online purchases. They cannot be used in store. In addition, gift cards cannot be returned or reimbursed. All sales are final.
If you have forgotten to input your discount code prior to checking out, please contact us via email at firstname.lastname@example.org within the next hour of placing your order. Your discount code cannot be added once your order has been processed and shipped. Discount codes cannot be used in conjunction with any other discount codes. An order must be placed during sale days for it to be eligible for the sale price. Lulu’s has a right to hold or cancel orders that have used more than one discount code. Please keep in mind that discount codes do have expiration dates.
There are several reasons why your order may have been cancelled. The item(s) you have purchased may be sold out or discontinued. We are unable to verify your billing information and/or your shipping address. If your order is cancelled for any of these reasons, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up 10-12 business days for the amount to post on your account, depending on your bank.