Open Rewards Program FAQ - Lulu's Body Jewelry

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FAQ

Frequently Asked Questions

I just received the package, is my jewelry safe to wear?

We pre-clean and package majority of our jewelry before we ship them out to you. We apply the same process in all our LuLu’s locations. 

Do you offer sterilization of jewelry? 

Some of the jewelry that we sell can be sterilized, and we offer this service for $4.99. As a general rule organic body jewelry cannot be sterilized, with the exception of stone jewelry. You can always check the item page to make sure that we offer it for the item you want sterilized before buying it.

How do you sterilize the jewelry? 

We use individual sterilization pouches with an indicator on the package (so you can see that it has been sterilized). We will process it in a Tuttnauer 1730 Valueklave Autoclave which we spore test monthly and steam integrator tested weekly.

Do You Offer In-Store Pick Up At Any LuLu’s Locations?

Since we are offering all jewelry at a discount price rather than full price that you would pay in any of our LuLu’s locations, We don’t offer in store pick up at the moment.

Body Jewelry Care For Metals

316L Surgical Steel 316L steel is the most basic metal used in body jewelry. It is the basic requirement of metal to be used in initial piercings and for healing. There are better grades (below) but usually they cost more as well. For most people this grade of steel works just fine.
  • Simply wash with antibacterial soap and warm water before inserting into your piercing
  • If the steel jewelry also has acrylic DO NOT use alcohol or harsh chemicals to clean it. It will ruin the acrylic.
  • If the steel jewelry has gems on it DO NOT use alcohol or harsh chemicals to clean it. It could eat away the glue that holds them in place. Better pieces of jewelry will have the gem bezel set in it (not held in by glue). These pieces cost significantly more but are well worth the money.
  • No need to use alcohol or harsh cleansers on your jewelry
316LVM ASTM F-138 Implant Grade Steel This grade of steel is top of the line. It is highly recommended, but it comes down to a personal preference on whether you want to pay a little bit more for the best. Lots of people are fine to use the basic 316L steel, but for some people with extremely sensitive skin, getting the top grade of steel usually helps.
  • Simply wash with antibacterial soap and warm water before inserting into your piercing
  • No need to use alcohol or harsh cleansers on your jewelry
Titanium ASTM F-136 (G-23) Implant Grade Steel Titanium is usually preferred over steel because it contains no nickel and it weighs almost 50% less than steel. Titanium can come in plain polish which looks just like steel AND it can come in a variety of colors (but NOT red or black). Titanium is super for people with sensitive skin to steel. It does cost a little more but is well worth it. Titanium comes in different grades just like steel with Grade 23 (6AL4V ELI F-136) implant grade being the highest. Colored titanium does fade over time (but is not dangerous to your piercing). If worn in the mouth the color usually fades faster.
  • Simply wash with antibacterial soap and warm water before inserting into your piercing
  • No need to use alcohol or harsh cleansers on your jewelry
Niobium Niobium is an elemental metal (not man made) and is slightly heavier than 316L stainless steel. If you are allergic to stainless steel, niobium is a good alternative, but most people prefer titanium because it is much lighter and about the same price. Niobium is also the only metal that can be colored black through a heating process, and is still proven to be safe.
  • Simply wash with antibacterial soap and warm water before inserting into your piercing
  • No need to use alcohol or harsh cleansers on your jewelry
Gold Only 14k or 18k gold is appropriate for body jewelry (24k gold is too soft). 14k is the best as it is strong enough to maintain the threads for barbell etc. The higher grade of gold, the softer it gets. Lower grades than 14k could result in migration, rejection, or develop permanent reactions to gold.
  • Do not clean with alcohol or other harsh chemicals
  • Simply wash with antibacterial soap and warm water before inserting into your piercing
  • Be gentle when screwing on balls as threads could easily strip
  • Over time gold can lose its luster from being within the body. All you need to do is lightly buff it back to its natural shine.
Sterling silver Silver should never be worn in new or unhealed piercings. It is safe to wear in healed piercings, but not for every day wear (every day for long periods). Silver can tarnish and when worn in a new piercing, the tarnish can be deposited into the skin causing it to darken or turn gray. Silver is very soft and is easily scratched.  If you have a nickel allergy, do not wear sterling silver.
  • Do not clean with alcohol or other harsh chemicals
  • Simply wash with antibacterial soap and warm water before inserting into your piercing
  • Over time silver can tarnish (turn brown colored). All you need to do is lightly buff it back to its natural shine.
PVD coated steel or titanium The process used to black-coat jewelry is called PVD (Physical Vapor Deposition). It is an outer coating over a base metal (titanium or steel). This jewelry is fine for autoclaving or steam sterilization treatments.
  • PVD coated jewelry will fade and possibly chip over time.
  • If you wear PVD coated jewerly in an oral piercing, the chances of it fading or chipping will be MUCH quicker than other piercings. Oral jewelry gets a lot of wear and depending on the person, the saliva can have a different affect on the coating. With some people it may be fine, with others it could start fading in a week. This can also happen from the jewelry being “clicked” on the teeth, rubbed, or chewed/bitten.
  • Do not use alcohol or harsh chemicals to clean jewelry. Just use standard antibacterial soap and warm water to clean jewelry.

Organic Body Jewelry Care

Horn and Bone Horn jewelry is a good way to make sure that all of the animal is respectfully used.  These animals are not killed for the horn. 
  • Clean before wearing. Use mild soap and water quickly. Rinse and dry immediately after washing.
  • We recommend taking horn jewelry out before showering, swimming, or water activities.
  • Do not soak in anything, including water!
  • Lightly oil it with coconut oil or jajoba oil about once a week to help keep it from cracking.
  • Every once in a while it could a polish. If you have a polishing cloth it would help to oil it and polish it with the cloth to keep it in good condition and help keep cracking at a minimal.
  • Do not store in direct sunlight. Do not store in extreme temperatures or the bathroom.
  • Organic jewelry is for healed piercings only.
Wood
  • Wood jewelry should only be worn in healed piercings.
  • Keep your wood jewelry oiled to keep in good condition, and from cracking. You can use jajoba oil, coconut oil, or any other natural plant oil.
  • Try not to get wood jewelry wet (shower, swimming, etc) for extended amounts of time. Best thing to do is just take it out during these activities and then put it back in afterwards.
  • From time to time you should wipe your plugs down with a damp wash cloth. Pat them dry, and re-oil them before wearing them.
  • Avoid leaving your wood jewelry in direct sunlight.
Stone
  • Stone jewelry should only be worn in healed piercings.
  • Use a mild soap and luke warm water to clean then dry afterwards.
  • Be careful to not drop on hard surfaces as it could break.
Amber For body jewelry purposes, real or synthetic amber just comes down to a personal preference. Synthetic is much cheaper and basically looks almost exactly the same. Most body jewelry you find made from “amber” is actually synthetic.
  • Do not clean with alcohol or other harsh chemicals. Just clean with simple soap and water.
  • Do not expose to excessive heat
  • Do not put too much pressure on amber as it can get warped or scatched easily
  • Since it is like stone, if you drop it you do risk it chipping, cracking, or possibly breaking.
Pyrex Glass Pyrex glass is a great alternative to steel or titanium (though not as strong) and you can get all kinds of cool colors/designs in it! It contains no nickel and is extremely sturdy. Pyrex is basically kiln annealed (heated) to make it as strong as it can be. Keep in mind that ANY glass will never be as strong as steel or titanium. Eyelets will be more fragile than solid glass plugs. Small gauges have more of a risk of breaking as well. When wearing ANY glass always keep in mind that it *could* break if hit or dropped and then you’ll possibly have to deal with glass shards. It’s rare that pyrex does break, but it CAN happen  (after all, it IS glass).
  • Simply wash with antibacterial soap and warm water before inserting into your piercing
  • Don’t drop it on the floor or any hard surfaces
 

Body Jewelry Care For Other Materials

Acrylic / Lucite Acrylic jewelry is light weight and great for healed piercings *only*. Acrylic should not be used in new or unhealed piercings. It should also not be used in newly stretched piercings.
  • Simply wash with antibacterial soap and warm water
  • DO NOT clean with alcohol or other harsh chemicals as it will ruin the jewelry
  • Be careful with your acrylic balls! If you try to thread them down too far the threads can strip.
  • Acrylic is very fragile and brittle and will shatter under stress
  • Do not leave in direct sunlight or heat as it can warp
PTFE PTFE (Monofilament nylon and teflon) is a 100% safe flexible material that is becoming very popular for surface piercings and also for piercings where more flexibility is needed (the navel during pregnancy or for surgeries). It has a “non-stick” surface and can be used in initial piercings.
  • Simply wash with antibacterial soap and warm water… no need to use alcohol or harsh chemicals.
Flexible plastic Flexible plastic is okay for temporary use. If you’re looking for a permanent solution with flexibility you need to use PTFE as it’s safer for piercings. Flexible plastic also comes in colors where PTFE only comes in white.
  • Simply wash with antibacterial soap and warm water… no need to use alcohol or harsh chemicals.
Bioplast Direct from the manufacturers website: According to the current state of knowledge BioplastT conforms to all world wide standards on use of body jewellery materials.
  • Bioplast™ is Biocompatible.
  • Bioplast™ is flexible.
  • Bioplast™ can be cut to any length and threaded by any metal ball closure.
  • People pierced with Bioplast™ have less swelling and infections.
  • The healing process with Bioplast™ is faster than that of other materials.
  • No allergic reactions (no nickel)
  • Bioplast™ can be sterilised by autoclave (up to 121°c.)
  • Bioplast™ is competitively priced and is available in 8 colours.
  • Bioplast™ is one of the best materials for initial piercing.
Although Bioplast™ has been tested and judged Biocompatible this does not guarantee its appropriateness for use in all people and due to the complexities of the human body the Bioplast™ manufacturer recommends that any one experiencing any sensitivity towards these products remove the jewellery and seek medical advice. Silicone Implant grade silicone is entirely safe for body piercing use and is great for people with metal allergies or sensitivities.
  • Wash with antibacterial soap and warm water before inserting into your piercing.
  • Use lubricant before inserting or removing silicone eyelets/plugs. This will help reduce chance of tearing.
  • Never soak in or use harsh chemicals such as alcohol.
  • Silicone is not recommended to stretch your piercing. It has been done successfully, but not in all cases. If you want to take the chance and go for it, that’s fine. Just be aware that your body could BADLY react to it.
 

Order Process:

Processing: This means that we are currently reviewing your order and getting it ready for shipment or for custom ordering. Pending: This means that their was an issue with your payment method, often a paypal echeck will show a status of pending until the payment has cleared. Shipped: This means that a shipping label with tracking information was printed for your package. Cancelled: Your payment has been refunded and the order has been cancelled. Shipped Incomplete: This means that your order has been partially shipped. This is often when custom order items were ordered with in stock items, or when in stock items were ordered with backordered items. Back Ordered: This is when we did not have your specific piece of jewelry in stock. Backorders are usually shipped within 7-15 business days. As stated above in the custom order section at beginning of the FAQ, it may take up to 4-8 weeks depending on the manufacturer. Please contact us if you would like to cancel your backorder. Returned: We have received your return and are processing your exchange or refunding your account. Exchanged: Your exchange is on its way.   *Information on care for body jewelry is provided by  Body Art Forms you can visit them  here*